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In today’s technology oriented marketplace, we rely heavily on computers and technology based products to run our business. Without having a strong technical background or hiring an IT staff, it is almost impossible to manage in today’s competitive landscape.
Outsourcing projects and services can indeed be beneficial to an organization’s competitive advantage if handled properly. This is especially true when you are looking at small and midsize businesses. It is important to find intelligent and effective individuals that understand not only the basics but can also guide you by understanding your business objectives.
ColdCypress strives to deliver the most comprehensive and cost-effective technology solutions on the market. ColdCypress prides itself on providing exemplary service to our customers from troubleshooting to project management. A ColdCypress Technical Support Agreement provides access to highly qualified engineers who specialize in their practice area.
ColdCypress will design a support agreement that best fits your company’s needs. You can build your agreement utilizing any or all of the following options:
- Phone Support:
For a fixed monthly fee you have access to our entire engineering staff to ask questions, resolve problems or simply gain knowledge about a particular subject regarding the technologies in our areas of expertise.
- Health Checks:
A ColdCypress engineer will come to your site on a scheduled basis, usually monthly or quarterly to perform a thorough systems analysis to ensure your systems are operating efficiently, ensure all of the latest updates are applied and to make recommendations to prevent future problems from arising.
- On-Site / Remote Hours:
You can purchase a block of hours at a discounted rate that can be used throughout the calendar year for any issues or projects that require additional technical assistance. At the end of each month you will receive a report of any hours utilized and a description of the service that ColdCypress provided.
What you receive with ColdCypress Technical Support Agreements:
- Access to a highly qualified & certified engineer.
- Over the phone analysis.
- Phone Support Monday through Friday from 8:00 AM to 5:00 PM EST (Excluding US Holidays).
- Two (2) business hour response time.
- An engineer will be onsite by the end of the day for emergency related calls.
- Onsite Health check.
- Monthly Reports for hours used
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